Refund policy

Last updated: September 28, 2026

The Parenting Guide ("we", "us", "our") operates theparentinguide.com and related sales channels.

Thank you for shopping at The Parenting Guide. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging (when applicable)
  • Accompanied by the receipt or proof of purchase

2. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund.

  • Approved returns: We will initiate a refund to your original payment method
  • Timeline: Refunds are processed within 5–10 business days after approval, depending on your card issuer

3. Return Shipping Costs

  • You are responsible for return shipping costs unless the return is due to our error (damaged or incorrect item)
  • Original shipping charges are non-refundable

4. Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately at help@theparentinguide.com with photos. We will send a replacement or issue a full refund at no extra cost, including return shipping when applicable.

5. Cancellations

To cancel an order, contact us within 12 hours of placing it at help@theparentinguide.com or +1 (888) 918-7962. Once shipped, orders cannot be cancelled and fall under this return policy.

For subscription cancellations, see our Purchase options & cancellation policy.

Contact Us

The Parenting Guide
1855 Griffin Rd Suite A410, Dania Beach, FL 33004, United States
Email: help@theparentinguide.com
Phone: +1 (888) 918-7962